TCB Networks
(269) 385-8180 

Support Plans

Total Support Plans

TCB Networks is proud to bring industry leading service at a price that's accessible to small business with our new Total Support Plans. The TCB Total Support Plan is a cost effective way to manage your computer network infrastructure without the high overhead of a full time staff at your location. Support Plans are ideal for small to mid-sized business networks. TCB will make sure your network stays up to date and that you are getting the maximum benefit from your system along with expert technical support when you need it.


How it Works


Optimization

Our staff will work with you to bring your network up to its full potential and then introduce measures to ensure that it stays that way.

Maintenance

Once your network is operating smoothly, our technicians will continually check up on your network to review performance logs and take action on any foreseeable problems.

Support

In the event of an unexpected hardware failure or other network problems, our emergency support staff will quickly respond to your situation.


Immediate Benefits


Improved Reliability

During our routine checkups, we will keep your servers and workstations up to date with the latest security and antivirus updates. We will test your backup system to make sure all critical files are being backed up on a regular basis.

Improved Performance

Our performance analysis will identify bottlenecks in servers and across the network. Our professionals will recommend modifications for existing machines and help plan for new technology.

Enhanced Security

We will keep your network virus free, and protect your workstations from spyware and other malicious software threats.


Available Plans


Platinum

Full service and support of every aspect of your computer networks ,includes ample support hours to maintain your existing technology as well as performance testing and planning for the future. Also includes peace of mind with our Anti-Virus software and a complete backup solution.

Gold

Complete service for the budget conscious company. Our service will ensure maximum uptime as well as scheduled and emergency support when you need it.

Bronze

Our maintenance-only plan, for companies who just want to stay up to date and know that they have professional computer support when they need it.


Support Plan Comparison

  PlatinumGoldBronze
Scheduled Support Up to 8 hoursUp to 4 hoursN/A
Emergency Support 1 incident/month1 incident/month1 incident/quarter
Phone Support Up to 5 hoursUp to 3 hoursUp to 90 min
Remote Support Up to 5 hoursUp to 3 hoursUp to 90 min
Remote Updates YesYes
Infrastructure
Planning
IncludedOptionalOptional
Performance and
Bottleneck Testing
IncludedOptionalOptional
Server Review WeeklyWeeklyMonthly
Security Auditing Semi-AnnualAnnualOptional
Anti-Virus Software IncludedOptionalOptional
Backup Solution IncludedOptionalOptional
Price* Starting at $300Starting at $220Starting at $165
* The price listed is per billing cycle and based on the number of machines at the location. List prices based on 1 server and 3 workstations. TCB Networks uses a monthly billing cycle.

Pricing

Get an online quote for a network support plan that's right for your business.



Additional Support Services


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