Support Plans
Total Support Plans
TCB Networks is proud to bring industry leading service at a
price that's accessible to small business with our new Total
Support Plans. The TCB Total Support Plan is a cost effective
way to manage your computer network infrastructure without the
high overhead of a full time staff at your location. Support
Plans are ideal for small to mid-sized business networks. TCB
will make sure your network stays up to date and that you are
getting the maximum benefit from your system along with expert
technical support when you need it.
How it Works
Optimization
Our staff will work with you to bring your network up to its full potential and then
introduce measures to ensure that it stays that way.
Maintenance
Once your network is operating smoothly, our technicians will continually check
up on your network to review performance logs and take action on any foreseeable problems.
Support
In the event of an unexpected hardware failure or other network problems, our
emergency support staff will quickly
respond to your situation.
Immediate Benefits
Improved Reliability
During our routine checkups, we will keep your servers and workstations up to date with
the latest security and antivirus updates. We will test your backup system to make sure all
critical files are being backed up on a regular basis.
Improved Performance
Our performance analysis will identify bottlenecks in servers and across the network. Our
professionals will recommend modifications for existing machines and help plan for new
technology.
Enhanced Security
We will keep your network virus free, and protect your workstations from spyware and other
malicious software threats.
Available Plans
Platinum
Full service and support of every aspect of your computer networks ,includes ample
support hours to maintain your existing technology as well as performance testing and
planning for the future. Also includes peace of mind with our
Anti-Virus software and
a complete backup solution.
Gold
Complete service for the budget conscious company. Our service will ensure maximum
uptime as well as scheduled and emergency support when you need it.
Bronze
Our maintenance-only plan, for companies who just want to stay up to date and know that
they have professional computer support when they need it.
Support Plan Comparison
| Up to 8 hours | Up to 4 hours | N/A |
| 1 incident/month | 1 incident/month | 1 incident/quarter |
| Up to 5 hours | Up to 3 hours | Up to 90 min |
| Up to 5 hours | Up to 3 hours | Up to 90 min |
| Yes | Yes |
| Included | Optional | Optional |
| Included | Optional | Optional |
| Weekly | Weekly | Monthly |
| Semi-Annual | Annual | Optional |
| Included | Optional | Optional |
| Included | Optional | Optional |
| Starting at $300 | Starting at $220 | Starting at $165 |
| * The price listed is per billing cycle and based on the number of machines at the location. List prices based on 1 server and 3 workstations. TCB Networks uses a monthly billing cycle. |
Pricing
Get an online quote for a network support plan that's right for your business.
Additional Support Services
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